Frequently Asked Questions

When will I get my order?

All of our orders are custom made, and take a minimum of 4 business days to make, but can take up to 6-9 business days during peak ordering times.

For example, if you place an order on Monday it will go into our queue on Tuesday, into production on Wednesday, finished and packed on Thursday and then ships on Friday.
Can I rush my order?

Unfortunately, due to the handmade and custom nature of our products, we are unable to rush orders. USPS Priority is available at checkout. If you need a faster shipping method - such as overnight or second day - please contact us before ordering for a quote.

Please note that selecting Priority shipping DOES NOT rush your order, we can't make it any quicker - it only increases the speed at which USPS delivers it to you.
My order arrived damaged, can you help?

Great care goes into every item I produce, and I want you to love it! However, accidents happen - and shipping delicate items sometimes results in damage.

Any and all damaged and defective orders will be replaced. To clarify; damage includes physical injury to the item such as dented corners, inoperable binder rings, scratches and/or dents. Damage does not include minor imperfections which are inherent to handmade items and the crafting process such as small flecks and minor smudges.

If your item is indeed damaged or defective, please contact me with photos of the damage. We will assess whether or not a replacement or refund is required on a case by case basis.
I'm not happy with my order - can I return it?

If the order has been personalized: unfortunately, due to the custom nature of the majority of our products, we can't always accept refunds. That's why it's important to understand what you're ordering before you commit.

If the order is NOT personalized: then we can accept non-custom orders back in return. You will need to pay for a return label, and your refund amount will be for the product + any applicable tax (we cannot refund shipping paid since it was spent on your initial order).

Color Accuracy

Please understand that while we have done our best to depict colors as accurately as possible, color does vary across monitors to print. The finished product may not match your screen exactly. Contact us with any questions related to colors before ordering - in some cases we can send swatches.

Gift Wrap & Messages

Unfortunately, we cannot offer gift wrap at this time. For gift messages, if you leave a note in the box during checkout, it will print on the packing slip (pricing does not).

Incorrect Shipping Addresses

Please make sure to check your address on the order receipt. Please let me know if your address has changed. Keepsake Paper Co. is not responsible for replacing orders shipped to incorrect addresses. 

International Shipping

At this time, international shipping is not available. Orders will be sent to US addresses only. Why? Some of our products are very delicate to ship and may arrive damaged if shipped internationally. With customs and regulations constantly changing per country, any replacements for damaged orders would face significant delays. If you absolutely love one of our products and HAVE to have it, we recommend using a mail forwarding service.