Refund policy
Returns
Custom goods are exempt from being returned, however - we want you to love your order, so if you don't, please contact us immediately.
Additional non-returnable items:
Great care goes into every item I produce, and I want you to love it! However, accidents happen - and shipping delicate items sometimes results in damage.
Any and all damaged and defective orders will be replaced. To clarify; damage includes physical injury to the item such as dented corners, inoperable binder rings, scratches and/or dents. Damage does not include minor imperfections which are inherent to handmade items and the crafting process such as small flecks and minor smudges.
If your item is indeed damaged or defective, please contact me with photos of the damage. We will assess whether or not a replacement or refund is required on a case by case basis.
Custom goods are exempt from being returned, however - we want you to love your order, so if you don't, please contact us immediately.
Additional non-returnable items:
- Gift cards
- Downloadable digital products
Great care goes into every item I produce, and I want you to love it! However, accidents happen - and shipping delicate items sometimes results in damage.
Any and all damaged and defective orders will be replaced. To clarify; damage includes physical injury to the item such as dented corners, inoperable binder rings, scratches and/or dents. Damage does not include minor imperfections which are inherent to handmade items and the crafting process such as small flecks and minor smudges.
If your item is indeed damaged or defective, please contact me with photos of the damage. We will assess whether or not a replacement or refund is required on a case by case basis.